Questions & Answers​

• 01Do you offer same-day delivery?
• 02What areas do you deliver to?

  From Monaco to Saint-Tropez (20+ towns). Full list and zone rules are in “Delivery & Payment”.

• 03Is there a minimum order amount for delivery?
• 04How do delivery fees work if my order is below the minimum?
• 05What is the cut-off time for same-day local delivery?
• 06What if the recipient isn’t home during delivery?
• 07Can I request delivery at a specific time?
• 08Do you deliver to hospitals?

• 01Can I schedule delivery in advance?
• 02Can I change or cancel my order?

  Until we start arranging your bouquet — yes, just contact us. After preparation or dispatch, changes may be limited.

• 03How can I track my order?
• 04What payment methods do you accept?

• 01How should I care for my bouquet to keep it fresh longer?
• 02What is your substitution policy?

  Only when necessary and only with equal or higher value stems, preserving the style and colour palette of your chosen bouquet.

• 03Can I request specific flowers or colours?

• 01Is a greeting card included?
• 02How long can the message be and in which language?

  Up to 200 characters in EN / FR / RU. Printed in a clean, elegant style.

• 03Can I upgrade to a premium designer card?

• 01Which add-ons are available?
• 02Any restrictions or notes?

  • Balloons: some hospitals/venues restrict balloons (esp. latex). • Heat/safety: chocolates may soften in heat; toys are soft, but supervise under 3.

• 03How are add-ons packed & delivered?
• 04Can I add or change an add-on after placing the order?